Refund policy

You always have the right to cancel your order within 14 days when purchasing on Tushie's e-commerce. The withdrawal period is calculated from the date when you or a person specified by you received the last item (s) in your order. Certain products are excluded from the right of withdrawal. Due to health and hygiene reasons, products that with a broken seal cannot be returned if the seal or original packaging has been broken by the consumer, e.g. if the customer has broken packaging or other sealing. This applies to all panties.

If the product is covered by the right of withdrawal and you have handled the product to a greater extent than is necessary to determine its properties or function, Tushie has the right to make a depreciation deduction corresponding to the product's present value compared to the product's original value or not approve the return.

Product returns must be made no later than 14 days after you have notified us that you have regretted your purchase.

No later than 14 days after we were informed of your decision to cancel your order, you will receive your refund. We will use the same payment method that you used for your order unless you explicitly agree to something else. This will not incur any additional charges for you. We have the right to wait with the refund until we have received the goods.

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